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Privacy Policy by TRUSTe



ZGO, Candles - Retail, San Francisco, CA




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Home > Terms and Conditions
 

Terms and Conditions

Copyright and Trademark Notice  
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ZGO Store.com, Copyright © 2010, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


 
Credit Cards and Forms of Payment  
We accept MasterCard, Visa, American Express, Discover, Google Checkout, AMAZON Payments PayPal and ZGOstore.com E-gift certificates. Your credit card is charged as soon as your order is placed.

Orders can be placed 24 hours a day, 7 days a week on the ZGOstore.com web site. Ordering from ZGOstore.com is safe and secure. We utilize SSL Secure Certificates to encrypt all personal data to and from our site. To insure your transactions are secure and safe, our site is verified by TRUSTe Privacy Policy and GeoTrust SSL Certificate. Our site is scanned daily by McAfee for Malware.  

To place a telephone order, call 1-888-789-4753 or by Fax 1-888-789-4753. We are here to assist our customers between 11:00 am and 5:00 pm PST, Monday through Friday. You may also leave a message and we will call you back as soon as possible.



Links 
 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 


 
Multiple Product Orders 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


 
Order Acceptance Policy  
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ZGO Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


 
Other Conditions  
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether ZGO Store signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

For Sale Items:  Please note that all sales are final for products noted as being on "sale".
For Promotions: Any sale promotions do not include Diptyque or Cire Trudon brands.


 
Out-of-Stock Products  
We will ship your product as it becomes available. Usually, products ship within 1-2 business days depending on product availability if ordered by 12:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


 
Privacy  
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the ZGO Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the ZGO Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



 
Privacy on Other Web Sites 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 
 

Taxes  
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


 
Typographical Errors 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price